PURCHASED SUPPORT
How can we help?
Need help buying, selling, tracking an order, managing your account, or resolving an issue? We're here to help.
P.
Purchased Support
Online support
Email Purchased
Questions? Reach us directly at hello@purchased.co
Contact support
Tell us what happened and we'll help you get it sorted. You can also email hello@purchased.co .
Frequently asked questions
Quick answers to common questions about Purchased.
Your order confirmation and shipping updates are sent to the
email address used at checkout. If you need help locating an
order, contact
hello@purchased.co
with your order number.
Seller access may require approval. Use the Sell With Us
application on Purchased to submit your information and the
types of products you plan to sell.
Purchased is designed for both new and pre-owned products.
Sellers should accurately describe the item's condition and
disclose relevant wear, damage, or defects in the listing.
Contact Purchased support as soon as possible with your order
number and a description of the issue. Include photos or other
relevant details when they may help us review the situation.
If you have authenticity concerns about an item, contact
hello@purchased.co
and include the listing or order details along with the reason
for your concern.
Email
hello@purchased.co
with a link to the listing or seller profile and a short
explanation of the issue.
Still need help?
Send us a message above or email hello@purchased.co.
Support online